NETA GRIEVANCE PROCEDURE
NETA’s Business Practices Committee has set up a grievance
procedure. In order for it to be successful, members should, as much as possible, have
followed the steps laid out in "Before You Think About a Grievance." The
existence of this procedure, however, does not guarantee that a case will actually be
pursued.
- When and if we decide to pursue a case, we will interview the
grievant to ascertain what the facts are from the grievant’s point of view. If the
grievant has not yet written a demand letter, we will coach him or her on what sort of
documentation should go in it and what its tone should be.
- If there is no satisfactory answer to the demand letter within a
reasonable time (7-10 days), we will call the client or agency (in the U.S. only) to find
out what the problem is and to encourage them to pay the grievant. We will follow this up
with a letter detailing the salient points of our conversation.
- If there is no agreement on when a check will be sent to the
grievant, or if other satisfactory remedies are not reached within a week, we will then
send a letter advising the client or agency that NETA will publicize their behavior to our
membership. Because translators are now linked internationally by e-mail, it is not a good
idea to alienate translators, on whose good will their business depends.
- Should this still not result in the desired outcome, we will then
publicize the facts of the case as we know them to the membership. The grievant can choose
to remain anonymous to the membership.
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