New England Translators Association
NETA Exhibition and Conference held on April 29, 2000

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NETA’s Business Practices Committee has set up a grievance procedure. In order for it to be successful, members should, as much as possible, have followed the steps laid out in "Before You Think About a Grievance." The existence of this procedure, however, does not guarantee that a case will actually be pursued.

  1. When and if we decide to pursue a case, we will interview the grievant to ascertain what the facts are from the grievant’s point of view. If the grievant has not yet written a demand letter, we will coach him or her on what sort of documentation should go in it and what its tone should be.
  2. If there is no satisfactory answer to the demand letter within a reasonable time (7-10 days), we will call the client or agency (in the U.S. only) to find out what the problem is and to encourage them to pay the grievant. We will follow this up with a letter detailing the salient points of our conversation.
  3. If there is no agreement on when a check will be sent to the grievant, or if other satisfactory remedies are not reached within a week, we will then send a letter advising the client or agency that NETA will publicize their behavior to our membership. Because translators are now linked internationally by e-mail, it is not a good idea to alienate translators, on whose good will their business depends.
  4. Should this still not result in the desired outcome, we will then publicize the facts of the case as we know them to the membership. The grievant can choose to remain anonymous to the membership. 

mailbox.gif (319 bytes) Ken Kronenberg

57 Goodale Street
Marlboro, MA 01752